The problems with email in this article are nearly the same as those given by Klink founder Leerom Segal in an INC magazine article about Outlawing Email. Though Klink opted to build their own workflow management system to address these issues.
>“While email makes for a decent communication tool with clients, internally it doesn’t facilitate collaboration and basic workflow. Email has no intelligent mechanisms for prioritization, lacks context, lacks a framework for knowledge management, and saps accountability.”
>“We’ve all been on an e-mail thread where people are answering questions but really just creating more confusion,” Segal says, “or maybe referencing some missing yet critical attachment. So we looked for tools to help us better manage our basic workflow.”
>Knowledge can get lost in a person’s mailbox and prioritization is basically nonexistent since inboxes assume that most recent equals most important.
So because other organisations use email for which it isn't really suited, you "banned" email?
Also, another point to think of: when one of those tools you use go away, how do you salvage your progress / information?
It's not bad to try to minimize email usage, but I do find it bad to rely on external services for such critical stuff (meaning the documents with information).
Why not use a selfhosted option? That way you can be sure that it won't go away anytime soon.
We also tend to execute daily on the concept of "Done is Better than Best." We would certainly look into some kind of self hosted option if/when we need to set up our own wiki. Hackpad was simply faster and "done."
http://www.inc.com/jeff-haden/the-company-that-outlawed-emai...
Key highlights from INC article:
>“While email makes for a decent communication tool with clients, internally it doesn’t facilitate collaboration and basic workflow. Email has no intelligent mechanisms for prioritization, lacks context, lacks a framework for knowledge management, and saps accountability.”
>“We’ve all been on an e-mail thread where people are answering questions but really just creating more confusion,” Segal says, “or maybe referencing some missing yet critical attachment. So we looked for tools to help us better manage our basic workflow.”
>Knowledge can get lost in a person’s mailbox and prioritization is basically nonexistent since inboxes assume that most recent equals most important.