I generally take the view that people are too hard on Twitter, and that maintaining a gigantic network like this is a lot more difficult than it looks.
This, though, as a 'fix,' is just complete incompetence.
I used to give them the benefit of the doubt on that. I've now changed my view to: it's probably more difficult than it looks, but Twitter makes it look impossible.
This, though, as a 'fix,' is just complete incompetence.