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> I'm sure online office (360, live, or whatever the name is this week) support has the ability to get to your documents though.

I have an admin account for an Office365 subscription, I can absolutely NOT impersonate a user. From what I know, Microsoft can not either.

Runas doesn't let me "see the error the user has"



You're assuming that admin account has the same or more privileges as a local MS's support account. Is there a reason for that?


Well, you assumed a lot of stuff in your post, too..

But yes. Microsoft will actually reset your password, or ask you for it, to troubleshoot O365 problems. Very standard.




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