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_clhx
on Feb 14, 2014
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Squarespace: They Asked for My Password.
I've been involved in helpdesk operations for a while. I've never been involved with a corporation, large or small, that has any kind of script.
Hell, they rarely have a knowledge base....
smackfu
on Feb 14, 2014
[–]
By script, I mean standard procedures. "For this problem, do this. If it doesn't work, try this." And if you don't have that, yeah, you are going to get wildly varying quality of support.
_clhx
on Feb 16, 2014
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That's fair enough. When the software is simple, that shouldn't be a problem.
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Hell, they rarely have a knowledge base....