in enterprise none of this tends to hold true at all. you need to balance the optics of what people think they need vs what they actually need.
a lot of times people with "we MUST have features XYZ to buy" and then when they actually get set up you see they use only 50% or less of the features. was it useless to build them? they wouldn't even consider you in the first place if you didn't tick the boxes for some higher up decision maker.
probably applies more to people who are already bought in. you have that "luxury" at that point, buy in, cost to switch, etc.
a lot of times people with "we MUST have features XYZ to buy" and then when they actually get set up you see they use only 50% or less of the features. was it useless to build them? they wouldn't even consider you in the first place if you didn't tick the boxes for some higher up decision maker.
probably applies more to people who are already bought in. you have that "luxury" at that point, buy in, cost to switch, etc.