If a company offers something for free, it's likely part of their business plan. However, if they start charging for that feature, users may feel uneasy. Digital Ocean offers a container repo for $5/month, so users may be upset about the perceived mismatch between price and features. Users not paying signals that the company has failed in its business strategy. Additionally, the repo hosting service has weak vendor lock-in, making it easy for users to switch providers. Businesses must be mindful of user feedback and work hard to retain customer loyalty in a competitive market.