Back when we weren't doing Agile, I was talking to my users.
I did watch their patterns and habits via the logs, especially when switching systems, because the question "How was this system actually used?" is dreadfully important. But sometimes I would see a student using something I had made and would point blank ask them about their experience. Is this reliable? Is this okay? Any problems?
And, you know, there are times when saying "I wrote this, I will come to your office and see what is going on" is very valuable when surveys aren't. "They" tried to stop me but I ignored them, because playing a game of telephone with errors is complete trash.
I did watch their patterns and habits via the logs, especially when switching systems, because the question "How was this system actually used?" is dreadfully important. But sometimes I would see a student using something I had made and would point blank ask them about their experience. Is this reliable? Is this okay? Any problems?
And, you know, there are times when saying "I wrote this, I will come to your office and see what is going on" is very valuable when surveys aren't. "They" tried to stop me but I ignored them, because playing a game of telephone with errors is complete trash.