Yes 100%

"Mom and Pop" never fix anything and keep security deposits with no justification all the time in my experience.

Big corps might not have nice stories to tell you about how the neighborhood was 50 years ago but at least they behave predictably

On a related note, my wife and I travel half the year flying to different cities. We explicitly chose to do hotels instead of dealing with AirBnbs for the same reason. I always know what I’m going to get when staying at Hiltons and I know that they are going to be professionally managed and legal.

I'm in the middle of arbitration with Airbnb now because they wouldn't refund me when a host denied me entry after I arrived because the host thought my negative covid test was faked (?!).

What a shit company.

Have you heard of a credit card chargeback?

Yea. The way I understand it is that Amex will most likely eat the cost in that situation. I want be sure that Airbnb loses money.