I got a free game system for years since they are giving everyone refunds.
This will be a common attitude in the future as far as Google's consumer products go. People will buy them expecting them to shut down in a few years, but now they'll also expect a refund.
If you're a Googler who dreams of heading up a project to make something consumer-facing it'll be a lot harder to get buy-in from the board now that it'll cost so much more to shut it down (in dollars if a refund is given or in good will if it isn't) anything that's not a massive success.
Keeping services stable on life support is a muscle Google needs to build if they want to be relied on. Maybe that will happen when there’s an overt price tag on neglecting it.
This will be a common attitude in the future as far as Google's consumer products go. People will buy them expecting them to shut down in a few years, but now they'll also expect a refund.
If you're a Googler who dreams of heading up a project to make something consumer-facing it'll be a lot harder to get buy-in from the board now that it'll cost so much more to shut it down (in dollars if a refund is given or in good will if it isn't) anything that's not a massive success.