Hi HN,
Curious what people's opinions are here on best practices & tools to setup a simple, manageable email support channel (for a SaaS).
There seem to be a million options out there and a lot of bloated/complex software.
Looking to transition away from a simple email client but ideally to a minimal, works-out-of-the-box solution.
Thoughts/experiences?
- https://sitracker.org/ - https://bestpractical.com/request-tracker - https://otrs.com/product-otrs/otrs-community-edition/ - https://osticket.com/ - https://www.zoho.com/desk/