This has caused them to gain the "jrockway certified excellence" accreditation, which is, in my opinion, infinitely more valuable than the BBB's accreditation. So, I think, it's a net win.
(What's that you say? The limit of 0 * x as x goes to infinity is still zero? Hmm...)
(What's that you say? The limit of 0 * x as x goes to infinity is still zero? Hmm...)