True, but my experience is it usually is, they offered a 6% discount but wanted me to test the operation of the product as well which was impossible because of the missing cable and I had very little fate in it functioning as it should (which I why I called it unreasonable and they short of agreed). The customer service was quite good actually and they corrected it pretty nicely which is in stark contrast to the NewEgg example here.

Nice exceptions are always welcome and worth mentioning.