You know I am coming to hate the word "just". Mainly because in modern vernacular it is always used to excuse behaviour that would otherwise be described as wrong. Just is the one word that the normalisation of deviance relies upon.

If Steve cared about the user he wouldn't have had to say it. Because they would have found that bug in testing. So either they knew were incompetent and didn't know about it or they were incompetent knew about it and said fuck it the idiots would buy it anyway.