The last time I got counterfeit goods from Scamazon (was not on prime), I called them up and they gave me a line about how I'd have to ship it back on my dime and I might get a refund.

Once I started yelling, the situation drastically changed and suddenly they were offering free shipment. I demanded a ship box delivered, since I shouldn't have to go out of my way for counterfeits. More yelling and...

And they sent a ship box to my house, and included 3 months of prime.

Literally, the more I abused someone on behalf of shitty corporate policy, the more I got.