>Every restaurant and bar and cafe had their own way of doing things, and wanted our system to do it that way.
This can be applied to many areas. Our first product over at DaycareIQ was a childcare waitlist management app. It would allow parents to pre-register kids, place them in a queue until the site confirmed their place etc etc. In our minds it was a good way to keep organized and ensure that the waitlist was fair and equitable.
We showed it to many childcare centres and were met with "Well our flow is XYZ, can you change it so it does that." We ended up abandoning that app as no one was willing to change their process, some of which were just a pile of few hundred forms. When filling a childcare spot, they would just grab a pile of forms and start calling, only to waste their time as many kids already found another spot. Our app would allow parents to remove their kid from the list, ensuring that the person at the top of the list actually still needed a spot... but still didn't convince operators.
This can be applied to many areas. Our first product over at DaycareIQ was a childcare waitlist management app. It would allow parents to pre-register kids, place them in a queue until the site confirmed their place etc etc. In our minds it was a good way to keep organized and ensure that the waitlist was fair and equitable.
We showed it to many childcare centres and were met with "Well our flow is XYZ, can you change it so it does that." We ended up abandoning that app as no one was willing to change their process, some of which were just a pile of few hundred forms. When filling a childcare spot, they would just grab a pile of forms and start calling, only to waste their time as many kids already found another spot. Our app would allow parents to remove their kid from the list, ensuring that the person at the top of the list actually still needed a spot... but still didn't convince operators.