One of my best friends died of an overdose a few years ago. His mother was informed in a horrible way.

The police called her and told her that her son had overdosed and was on the way to the hospital. In the middle of the call they all of a sudden say "actually, he's dead!" like it was nothing special. His mother of course screamed out loud, which made the police upset (they said "hey, it's not my fault" or something like that, I don't remember exactly).

I normally have great respect for the police but I think this was handled catastrophically. They showed very little sympathy.