I love my iPhone 6+ but while overall the ecosystem is getting better, the device is more laggy and glitchy than previous models.
Apple Pay always gets triggered by accident when I try to unlock using the fingerprint, and once in a while random apps seem to heat up the phone and drain the battery before I realize what is going on.
I think small things like the minor points of perceived quality that I'm describing can have a big impact on sales. When a phone costs $800 people expect a very solid experience with no glitches.
Absolutely on point. There are numerous points where the polish is missing. For smartphones at Apple's preferred high-end price point, if the user experience doesn't feel like the designers anticipated user needs, then an Android will look "good enough". The gap between "good enough" and "just works" is gigantic, and is only breached by psychotic amounts of attention to detail:
1. Create an appointment, set the geographic destination, start setting alarms and about half the time Calendar crashes.
2. No gesture to make a copy of an appointment in Calendar.
3. No API for Siri.
4. Dial into a conference call with a passcode. Start a second call, and try to dial into another phone number with a passcode from Contacts or Calendar. It dials the number but not the passcode (iOS ignores everything after the phone number for the second call).
5. Come back into cell range from a long absence and receive a barrage of voicemail notifications about voicemails you've previously been notified about.
6. Add a field in Contacts, and the cursor and focus stay in the "add field" area of the record, while the actual field is above that area. You have to scroll up, find the field as the keyboard appears, then key in the field. Older versions of iOS had the behavior correct: adding a field moves the focus to the field in the record.
These and more warts arguably should not exist in a high-end, premium smartphone.
Apple Pay always gets triggered by accident when I try to unlock using the fingerprint, and once in a while random apps seem to heat up the phone and drain the battery before I realize what is going on.
I think small things like the minor points of perceived quality that I'm describing can have a big impact on sales. When a phone costs $800 people expect a very solid experience with no glitches.